Welcome

The Continuous Improvement Toolkit has been designed by the Improvement Support Team to aid NHS Scotland in achieving a culture of continuous improvement. Created for managers, clinicians and frontline staff in NHSScotland, the toolkit is a generic resource that can be used for any service improvement work. The toolkit provides practical support, guidance, and training materials, and is a build on the highly successful Centre for Change and Innovation Guide to Service Improvement. Designed and peer reviewed by a cross-section of improvement leaders, the Toolkit is presented in two sections:

Creating an Improvement Culture provides essential knowledge on change management approaches and continuous improvement.

Core Improvement Tools provides the essential tools and techniques for service improvement.

Use the links on the left to access the information. If you can't find what you're looking for, or have any feedback, the please call us on +44 (0)845 22 33 00 2, or email us at ISTmailbox@scotland.gsi.gov.uk