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Feedback

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Giving and receiving feedback is a key skill for managers. This topic outlines best practices for delivering both positive and negative feedback to others, as well as how to listen and respond to constructive criticism.

 

Giving and Receiving Feedback

 

This article provides detailed guidance on how to give both praise and constructive criticism, and how to receive feedback in a positive manner.

 

Giving Feedback

 

Practical advice for delivering valuable and constructive feedback.

 

Receiving Feedback

 

How to receive feedback positively and make effective use of it.

 

Giving Feedback using the BOOST model

 

Carefully chosen language is the key to providing helpful and constructive feedback to the person you are coaching/mentoring. Here are some tips on how to choose your words well.

 

Assessing My Feedback Skills

 

Giving feedback to your team is a vital managment skill, as it helps to keep them engaged and performing well. Try this self-assessment to measure the effectiveness of your feedback skills.

 

Giving Praise

 

Some basic advice for giving praise to team members so that their efforts are recognised and they can build the necessary confidence to ensure success.

 

Gathering 360 Degree Feedback

 

Use this template to gather 360 degree feedback on an individual from a range of sources. A number of competencies are suggested, and these can be customised to suit both the role and organisational requirements. Guidance on how to deliver feedback effectively is also given.

 

Constructive Criticism

 

In this article we discuss what is meant by constructive criticism, offering some guidance on giving and receiving it effectively.

 

Situation Critical: a Verbal Skills Exercise

 

This exercise will get you thinking about how you can rephrase statements so that they don’t sound judgemental, in order that you can begin to offer constructive criticism without hurting anyone’s feelings. You can do this exercise individually, or as part of a team session. Allow around 30 minutes for completion.

 

360 Degree Feedback

 

This article provides an overview of the 360-degree feedback model as a means of collating feedback from numerous sources, managing personal development and improving performance.

 

Giving Feedback: a Performance Management Exercise

 

This exercise, suitable for you and your team, is designed to improve techniques for giving feedback, including the language used and the construction of feedback sessions. Allow 20 minutes to complete the exercise and a further 30 minutes for the case study element.