Conflict is an inevitable fact of life; however, when managed well it can be a positive force for the organisation. This topic will help you to understand your own conflict management style, determine appropriate conflict management techniques and resolve conflict effectively.
Show the following content
Keywords:
Content Type:
Handling conflict within your team can help to ensure your team continues to be effective, and relationships between individuals remain healthy and productive. Following these suggestions will help you to take action effectively if conflict occurs in your team.
Tags: conflict
0 people have
recommended this resource
An adaptation of the game of ‘pairs’, this exercise is designed to introduce the different causes of conflict that can arise within teams.
Tags: group dynamics | building team relationships
0 people have
recommended this resource
An article discussing how conflict can be a creative force for the organisation when managed effectively.
Tags: conflict management
0 people have
recommended this resource
Doctors Peter and Susan Glaser are experts in the field of conflict resolution. In this audio interview, they offer us invaluable insights into why conflict happens, and how to manage it more effectively. Interview running time = 30 mins.
Tags: conflict management | communication skills | difficult conversations
0 people have
recommended this resource
One of the most effective strategies for managing conflict is to prevent it from arising or escalating in the first place.
Tags: conflict management | dispute resolution
0 people have
recommended this resource
Doctors Peter and Susan Glaser are experts in the field of conflict resolution. In this highlights version of our audio interview, they offer us invaluable insights into why conflict happens, and how to manage it more effectively. Interview running time = 16 mins.
Tags: conflict management | communication skills | difficult conversations
0 people have
recommended this resource
A step-by-step approach to help you manage conflict effectively.
Tags: conflict management | dispute resolution | difficult situations
0 people have
recommended this resource
This well-known tool provides an understanding of how different conflict-handling styles affect personal interactions and for learning how to select the most appropriate style for a given situation.
Tags: conflict management styles | conflict management
0 people have
recommended this resource
Useful definitions for some of the most common terms relating to conflict and dispute resolution.
Tags: conflict management | dispute resolution | difficult situations
0 people have
recommended this resource
Conflict comes in many different guises. It is important to be able to adapt your conflict management approach depending on the situation. This article outlines five key approaches to conflict management and the situations they are most appropriate for.
Tags: conflict management | dispute resolution
0 people have
recommended this resource
This article provides some strategies for successfully dealing with an impasse or stalemate situation.
Tags: conflict management | dispute resolution
0 people have
recommended this resource
A summary of the various conflict-resolving styles and how to deal with your own and others’ anger positively.
Tags: conflict management | anger | dispute resolution | difficult situations
0 people have
recommended this resource
A step-by-step approach to help any organisation looking to create their own programme for resolving workplace conflict.
Tags: dispute resolution | conflict management
0 people have
recommended this resource
Arbitration is a dispute resolution process. This document outlines the main steps involved in arbitration, its advantages and disadvantages.
Tags: conflict management | arbitration | dispute resolution
0 people have
recommended this resource
This ‘How To’ guide explains more about the role of the mediator, providing guidance on how to mediate effectively.
Tags: conflict management | dispute resolution | mediation
0 people have
recommended this resource
Whether you are a manager or part of a team, it is likely that you will experience conflict from time to time at work. This article outlines common types of difficult people and situations. It also offers practical strategies to help you deal with each one in the most appropriate way.
Tags: difficult situations | conflict management | dispute resolution
0 people have
recommended this resource
Use this exercise to discover your personal communication style and to gain an insight into other people’s styles so that you can anticipate and prevent future conflict. Allow about 45 minutes.
Tags: conflict management styles | influencing | motivation
0 people have
recommended this resource
This exercise will help you improve your conflict management skills, by considering past situations where you were involved in a conflict and exploring how you could have handled these situations more successfully.
Tags: conflict management | difficult situations | dispute resolution
0 people have
recommended this resource
Do you run away at the first sign of trouble or are you confident enough to stand up for your rights and beliefs? This interactive self-assessment will help reveal your attitude to conflict.
Tags: assertiveness | conflict management | dispute resolution | confidence | interactive content
0 people have
recommended this resource
When disagreements between team members get in the way of productivity and performance, it is important to deal with conflict in the most appropriate way. This interactive self-assessment will give you an insight into your approach to conflict management, and offers strategies on how you can tailor your approach depending on the situation.
Tags: conflict management styles | dispute resolution | confidence | assertiveness | interactive content
0 people have
recommended this resource
We look at how the US Postal Service tackles conflict using an innovative mediation programme.
Tags: conflict management | dispute resolution | mediation
0 people have
recommended this resource